We do not have control over customs and are therefore not able to be responsible for delays that may occur on international deliveries. Within Nigeria, We offer same-day delivery, but in the case of a delay, it might take between 3 and 7 days, after which you can contact us via [email protected].
APPROXIMATE SHIPPING TIMES (does not include weekends or public holidays):
a) Nigeria: 1 to 7 business days in extreme conditions, but we ensure same-day deliveries.
b) Rest of the world: 7 to 25 business days (tracking system available varies).
Delayed delivery: in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30 business days.
This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions, or in other instances.
SHIPPING TIME
After your order has been processed, our shipping company will pick up your package. Our delivery agents will call to confirm your order.
Shipping time, in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions, or other instances, processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes, as your order might have already been processed.
Please drop us an email at [email protected] as soon as possible if you’d like to cancel an order that you have just placed.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of an incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at [email protected] as a reply to your order confirmation email with the updated details.
Once we process the order, we are not able to change the address, and we are not to be held responsible for incorrect or insufficient addresses.
Custom or Duty Fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that, on rare occasions, customs agents may delay delivery of some packages.
Holiday Season
Due to the high volume of sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us, and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that your goods will arrive and that you will remain a loyal customer. Thank you.